Joint Partnership Announcement: Xpedition and Symity
Uniting to Drive Excellence in Customer Experience and Digital Contact Centre Solutions
We are thrilled to announce a strategic partnership between Xpedition and Symity, two industry leading Microsoft Solution Partners dedicated to delivering unparalleled customer service solutions.
As members of the prestigious Microsoft Inner Circle, Xpedition help guide organisations on their Customer Service transformation journey leveraging Microsoft Dynamics 365 Customer Service, Copilot for Service and Microsoft Power Platform.
“This collaboration marks the beginning of an exciting journey that promises to revolutionise the way businesses interact with their customers while allowing them to streamline their operations for long-term success.”
Peter Cutts, Solutions Director, Xpedition
Symity as Microsoft Global Partner of the Year for Converged Communications, offers ‘end to end’ design, deployment, adoption and support services for Microsoft Dynamics 365 Contact Center, Microsoft Teams Phone solutions, Microsoft Teams Rooms, Copilot for Microsoft 365, and Microsoft Security services in the UK and globally.
“Our partnership with Xpedition allows us to offer an unparalleled blend of customer service excellence and innovative digital contact centre solutions, ensuring our clients receive the most comprehensive and effective tools to elevate their customer interactions.”
Chris Goodwill, Strategic Partner Manager & Solution Specialist, Symity
Joint Offerings
- Enhanced Customer Engagement: By integrating our solutions, we will provide businesses with a comprehensive platform to manage customer interactions effectively across various channels, including voice, email, chat, and social media.
- Streamlined Operations: Our joint offering will enable businesses to automate and optimize their contact centre operations, leading to increased efficiency and reduced operational costs.
- Data-Driven Insights: Leveraging advanced analytics, we will help businesses gain valuable insights into customer behaviour and preferences, enabling them to make informed decisions and enhance customer satisfaction.
- Scalable Solutions: Our partnership will allow us to deliver scalable solutions that can grow with businesses, ensuring they have the tools they need to succeed at every stage of their journey.
About Xpedition
Xpedition is a leading Microsoft Solutions Partner and Inner Circle member, specialising in innovative customer service and sales solutions. With over 25 years’ experience delivering over 1300 successful transformation projects, Xpedition empowers Sales, Marketing and Customer Service teams with powerful automation, analytics and insights to accelerate customer acquisition and retention.
Leveraging the power of Dynamics 365 for Customer Service infused with Microsoft Copilot and Agents Xpedition helps businesses enhance their customer interactions, improve efficiency, and achieve greater operational success. Our customer service proposition is built on a deep understanding of the unique needs of our clients, allowing us to tailor solutions that drive results and exceed expectations.
About Symity
Symity – a Microsoft Solutions Partner for Modern Work and Security and Microsoft FastTrack Ready Partner – where award-winning excellence meets innovation and end-to-end service. We are specialists dedicated to finding new and better ways of working and help you stay ahead of the curve by adopting Microsoft’s AI solutions where possible.
Our unique position as a specialist Microsoft partner means we are trusted by customers to deliver value-driven solutions – whether that’s by creating a single seamless communication solution for your organisation across all Microsoft products and Microsoft ecosystems or through our business-led consulting services.
Contact Us
For more information about our partnership and joint offerings, please reach out to our
dedicated experts at: