Why we’re different
We are driven by our passion to deliver outstanding customer service. We listen to our customers and have created a range of flexible, proactive services that can be tailored to meet your needs. Our centralised support hub provides a single point of contact, with access to self service guides and virtual agent.
Proactive and Enhanced Managed Services
Xpedition’s Proactive and Enhanced Managed Services are fully customisable, providing the highest level of support to valued customers. Delivered by Xpedition experts that go the extra mile to help organisations overcome their IT-related challenges is the future of managed services, with the key to success building sustainable business relationships that built on trust. With customisable Managed Services, Xpedition strives to deliver a long-term success built on collaborative support relationships, all tailored to customers unique needs.
The benefits of customisable Managed Services
In contrast to traditional managed services packages that are often pre-selected support bundles containing features and upgrades customers will never need or use, Xpedition recognises that every organisation has a unique set of requirements. That is why our Managed Services support has been designed to adapt to the specific needs of each organisation, evolving as they do, meaning they only pay for what they really need. With Xpedition Managed Services, customers save time and money because internal teams are freed up to focus on the things they do best.
Managed Services helps you achieve your goals
Our Proactive Managed Services recognises that the fact that in certain instances, customers have the resources and experience to solve their own challenges, mitigating the need for external support. However, in cases where in-house experience is lacking, Xpedition Proactive Managed Services add considerable value by filling in the gaps that organisations cannot complete by themselves, enabling customers to pick and mix the services they need, all delivered by a trusted partner.
How can Proactive and Enhanced Managed Services support you?
- Continuous service delivery through dedicated solution consultant
- Change management
- Security testing and consulting
- Service requests
- Consultancy day every quarter
- Platform optimisation services
- Flexible training time with your in-house teams
- Platform monitoring & alerting service
- Managed service client portal
- Customer/Consultant calls (‘How to’ calls)
Xpedition is the partner we trust to understand our business and put the best features of Dynamics into practice to address our specific business challenges. The consultants really understood our sector and how to give us most value from the technology: their knowledge, communication skills and confidence were good to work with.”
Matt Cook / Partner, Goodman Jones
We provide software solutions to your organisational challenges