Webinar: Transforming Financial Services with Dynamics 365 Contact Center
Date: Wednesday 5th March 2025
Time: 11AM-12PM (GMT)
Location: Microsoft Teams
Join Xpedition, Symity, and Microsoft for an exclusive webinar exploring how Microsoft Dynamics 365 Contact Center can elevate customer experiences and improve operational efficiency in the Financial Services sector. Discover how this cutting-edge, AI-powered platform empowers organisations to seamlessly engage with customers, optimise workflows, and deliver exceptional results.
In this session, industry experts will showcase real-world use cases and demonstrate how Dynamics 365 Contact Center can help your organisation overcome common customer service challenges. Gain actionable insights into leveraging AI, sentiment analysis, and integrated customer data to drive transformative change.
Register now to secure your spot and take the first step towards revolutionising your customer service with Dynamics 365 Contact Center. Don’t miss this opportunity to stay ahead of the curve and deliver exceptional customer experiences.
Meet The Speakers
Strategic Partner Manager &
Solution Specialist, Symity
Solutions Architect,
Xpedition
Senior Technical Specialist – Customer Care,Microsoft
What You’ll Learn?
• Challenges in Financial Services Customer Engagement
• Overview of the Dynamics 365 Contact Center Platform
• Key Use Cases for Financial Services
• Demos on Dynamics 365 Contact Center in Action:
• Handling a customer query seamlessly across multiple channels.
• Leveraging AI for sentiment analysis and next-best-action recommendations.
• Integrating customer data for a 360° view of client interactions.
• Benefits and ROI for Financial Institutions
Why Attend?
• Expert Insights: Gain knowledge from Microsoft experts who will guide you through the platform’s capabilities relevant to the Finance Sector
• Interactive Q&A: Have your questions answered in real-time by our panel of specialists.
2 FREE exclusive webinar offers:
Consultancy Session: Attendees can easily book follow up slots direct with Kish or Chris, leveraging their knowledge to address their business challenges
Briefing Workshop: Attendees can also receive a follow-up Half Day Briefing Workshop to kick start your organisation’s journey with Microsoft’s new Contact Centre as a Service (CCaaS) platform
Who Should Attend?
Customer Service Managers, Contact Centre Managers, Chief Operating Officers, Head of Service, Head of Customer Experience, Business Leaders