3 Signs It’s Time to SwitchUp Your Support
How to spot the cracks – and why a smarter support model makes all the difference
Dynamics 365 is a powerful platform. But if your support model isn’t matching its pace, even the best tech can start to feel like a burden.
Maybe your team’s spending more time troubleshooting than innovating. Maybe you’re stuck in reactive mode, waiting for fixes instead of driving improvements. Or maybe you’re just not seeing the value you expected from your investment.
If any of that sounds familiar, it might be time to SwitchUp.
Here are three signs your current support isn’t working – and how Xpedition’s SwitchUp managed services model can help you take back control.
1. You’re always in firefighting mode
Support should be proactive. If you’re constantly logging tickets, chasing updates, or dealing with recurring issues, that’s a red flag telling you your support needs aren’t being met.
Reactive support slows everything down. It drains internal resources, frustrates users, and creates risk. And it’s often a sign that your provider doesn’t fully understand your Dynamics environment – or your business priorities.
Switching up flips the model. With proactive monitoring, expert-led issue resolution, and a team that knows your setup inside out, you get faster fixes and fewer surprises. It’s a support service that’s always one step ahead.
2. You’re not seeing strategic value
Support shouldn’t just keep the lights on – it should help you move forward.
If your current provider isn’t helping you optimise processes, unlock new features, or align Dynamics with your evolving goals, you’re missing out on serious ROI.
SwitchUp is built for continuous improvement. We don’t just fix problems – we enable you to spot opportunities, streamline your operations, and make smarter use of your platform. From automation to analytics, we help you turn a system into a catalyst for growth.
3. Your internal teams are picking up the slack
When support falls short, the burden often lands on your internal teams. They end up firefighting issues, managing workarounds for the short-term, or trying to self-serve complex fixes. That’s not sustainable – and it’s not what you’re paying for.
SwitchUp is a transparent process designed to take the pressure off changing your service provider. Our managed services model means you get a dedicated team that works as an extension of yours – handling day-to-day support, driving optimisation, and freeing up your people to focus on what they do best.
Still using Navision or GP? You’re not alone – and we can help
Switching isn’t just for businesses already using Dynamics 365. If you’re working with older systems like Navision, or Dynamics GP, we’re here to support you too.
Whether you’re planning to stay on-prem for now or thinking about moving to the cloud later, our team will reach out to you to understand your setup and see how we can help you move forward with confidence.
Why Xpedition Managed Services?
Switching to our managed services isn’t just a new support package – it’s a smarter way to manage and evolve your Dynamics 365 environment as you scale.
With proactive monitoring and issue resolution, expert guidance on platform optimisation and flexible support aligned to your business goals. We work alongside you as a team that understands your setup and speaks your language.
Whether you’re struggling with slow response times, limited insight, or a lack of strategic input, SwitchUp is designed to change the game.
Ready to SwitchUp?
If any of these signs sound familiar, it’s time to explore a better way forward.
Explore our SwitchUp flyer to see how the streamlined switching process to Xpedition’s managed services can help you take control of your Dynamics 365 support – and unlock more value, every day.