Choosing the Right Support Partner for Dynamics 365
As your organisation evolves, so should your support. Yet many businesses remain tied to outdated Dynamics 365 support models – reactive, rigid, and lacking in strategic value.
Choosing the right support partner isn’t just about solving today’s issues but also enabling tomorrow’s growth. Here’s what to look for in a modern support provider – and how Xpedition’s co-managed approach is helping organisations move forward with confidence and clarity.
Strategic partnership over transactional support
Support should be more than a helpdesk. The right partner will align with your business goals, understand your roadmap, and proactively help you get more from your Dynamics 365 investment.
At Xpedition, we embed ourselves in your team, offering real-time collaboration, regular strategic reviews, and a deep understanding of your environment. Our co-managed model means we don’t just fix problems – we help you predict and prevent them. We bring over 25 years of experience and more than 1,300 successful Dynamics projects to every engagement.
Today’s Dynamics 365 users expect more than just issue resolution – they expect insight, agility, and continuous improvement. Proactive, AI-enhanced support models that prioritise customer enablement and long-term value are now the norm, and this mindset should be reflected in your support partner.
Flexibility that matches your pace
Your support model should flex as your business grows. Whether you’re scaling, restructuring, or adopting new technologies, you need your support provider to adapt with you, not hold you back.
Our modular services are built to scale with you. From occasional expert input to fully co-managed support, we tailor our engagement to your needs – today and tomorrow. Our support tiers are designed to evolve with your business, ensuring you’re never left overpaying or under-supported.
In the fast-moving world of digital transformation, agility is everything. Whether you’re integrating Microsoft Copilot, moving to the cloud, or expanding into new markets, your support partner should be a source of momentum to propel your business forward, not a catalyst for friction.
Enablement, not dependency
Support should empower your internal teams, not replace them. Look for a partner that builds capability, shares knowledge, and helps your people grow.
At Xpedition, we believe in enablement. Every interaction is an opportunity to upskill your team – through knowledge sharing, structured workshops, and hands-on guidance. Our co-managed model ensures your team gains confidence and autonomy, while still having expert support on hand when needed.
Microsoft’s own support engineers now use AI to summarise cases, draft responses, and surface relevant knowledge – freeing them to focus on high-value work. Your partner should do the same: reduce the noise, increase the impact, and help your team thrive.
A seamless, low-risk transition
Switching support providers can feel daunting, but with the right onboarding process, it doesn’t have to be. That’s where SwitchUp comes in.
Our proven onboarding journey ensures a smooth, low-risk transition into Xpedition Managed Services. From discovery to enablement, we guide you every step of the way – minimising disruption and accelerating value. You’ll benefit from clear success metrics, defined escalation paths, and a dedicated onboarding team from day one.
Whether you’re switching from another provider or levelling up your current support, SwitchUp makes it easy to transition and thrive – with no downtime, no surprises, and no compromise.
Why it matters now:
In a world where agility, insight, and efficiency are critical, your support partner should be a strategic asset – not a bottleneck. If your current provider isn’t delivering, perhaps it’s time to rethink what good support looks like.
Want to see what elevated support can look like in action? Join our upcoming webinar to explore how AI-powered services are transforming the way businesses operate.
Learn more at our upcoming webinar on 30th September.