Join a fast-growing digital transformation consultancy where everyone has the opportunity to make a difference.
Reporting to: Head of Support
Based: 46 Worship Street, London EC2A 2EA or Watford
Job Summary
As BC/NAV support/development consultant you will work as part of the Xpedition support team and be the principal port of call for all Business Central and NAV queries.
You will oversee the raising and resolving of cases and liaise with other Xpedition team members to ensure customers receive excellent customer care.
What we’re looking for
Be the first point of contact with our clients
Log, diagnose and resolve client support calls via email, phone and portal
Document problem descriptions and resolutions in the helpdesk system for each case
Work with customers, colleagues and Microsoft and third party vendors to investigate, test and develop solutions to resolve client issues
Communicate the status of issues to clients and to the team
Identify high priority customer issues and escalate to management
Work alongside the senior consultants within the delivery team and aid in the delivery of Business Central projects if the opportunity arises.
Education Experience
Minimum 5 years of support experience
Strong development background
Familiar with 3rd party applications including Zetadocs, Jet Reports, Tasklet, Continia
Ideally worked with NAV Classic and RTC clients
Strong CAL and AL programming experience
Business Central functional and technical capabilities
SQL and BI exposure a bonus
Familiarity with server infrastructure and configuration a plus
Good experience with Microsoft Office suite. Familiarity with Windows O/S.
Good written and verbal communication skills
Strong administration and organisational skills
Problem solving skills
Enjoys teamwork
Interested in the role?
Fill in the form below. (Can’t see this form? Please get in touch.)
