Business Central / NAV Support Consultant

• Be the first point of contact with our clients
• Log, diagnose and resolve client support calls via email, phone and portal
• Document problem descriptions and resolutions in the helpdesk system for each case
• Work with customers, colleagues and Microsoft and third party vendors to investigate, test and develop solutions to resolve client issues
• Communicate the status of issues to clients and to the team
• Identify high priority customer issues and escalate to management
• Work alongside the senior consultants within the delivery team and aid in the delivery of Business Central projects if the opportunity arises.

Education Experience

• Minimum 5 years of support experience
• Strong development background
• Familiar with 3^rd party applications including Zetadocs, Jet Reports, Tasklet, Continia
• Ideally worked with NAV Classic and RTC clients
• Strong CAL and AL programming experience
• Business Central functional and technical capabilities
• SQL and BI exposure a bonus
• Familiarity with server infrastructure and configuration a plus

• Good experience with Microsoft Office suite. Familiarity with Windows O/S.

• Good written and verbal communication skills
• Strong administration and organisational skills
• Problem solving skills
• Enjoys teamwork