Customer Engagement Consultant

One of the UK’s most innovative and well-established Microsoft Dynamics 365 consultancies, Xpedition offers a broad portfolio of Design, Configuration, Training, Project Management and Integration Services for customers deploying Dynamics 365 based cloud solutions.

One of the UK’s most innovative and well-established Microsoft Dynamics 365 consultancies, Xpedition offers a broad portfolio of Design, Configuration, Training, Project Management and Integration Services for customers deploying Dynamics 365 based cloud solutions.

At Xpedition we guide our client’s path to growth, through the implementation of intelligent cloud-based business applications. We help our clients to understand how technology can empower their business in real terms. We deliver real business value through expert consultancy. We are known for our questioning nature and for challenging the status quo. Our experts are passionate about sharing their knowledge, revitalising client experiences and improving operational efficiency.

We love doing interesting, challenging and diverse projects based on Dynamics 365 and the Power Platform and already have over 200 clients across our Customer Engagement and ERP propositions.

The position of Consultant, is a key client facing role delivering solutions to new and existing customers. Consultants must be able to cover the following tasks:

• Establish an overview of the requirements defined by the customer including definition of business, technical, and architectural requirements
• Recognise any inconsistencies, assumptions, and critical elements
• Aid in the design of the end-to-end functional architecture and solution design
• Document, propose and discuss the architecture and solution options, recommendations and implications
• The implementation of Dynamics 365 including configuration, customisation and development of the Dynamics 365 and Power Platform
• Keep up to date with the latest technology releases
• Help identify, pursue and close business development opportunities, whilst continually contributing to existing project success

The candidate will have a proven track record as a Consultant with knowledge of Dynamics 365 and Power Platform features.

Other essential skills are:

• Able to conduct client-facing work including workshops, presentations, end user training and contribute in meetings
• The ability to translate customer requirements into user stories and acceptance criteria
• A good working knowledge of Dynamics 365 Customer Engagement and Power Platform, and underlying data structures
• Experience of participating in customer workshops, and the requirements capture process
• The ability to work well under pressure, both as part of the team and on own initiative
• The ability to manage their workload and time according to deadlines set. Resourceful, energetic and enthusiastic
• Able to multi-task in a fast-paced environment and interface with business and technology partners
• Excellent communication skills both written and oral – listen, understand, present and challenge
• Strong planning and organisation skills
• Strong problem-solving skills, able to bring a point of view, perspective and clarity to client challenges
• Commercial awareness: ability to spot opportunities for us to help clients
• Microsoft Customer Engagement Dynamics 365 Associate status

• The candidate would ideally have easy access to our London offices
• Requirement to travel to client sites and spend the occasional night away from home (some ad hoc international travel may be required)
• Candidate will hold a United Kingdom driving licence
• Able to work extended hours on occasions when required