Customer Engagement Technical Consultant

One of the UK’s most innovative and well-established Microsoft Dynamics 365 consultancies, Xpedition offers a broad portfolio of Design, Configuration, Training, Project Management and Integration Services for customers deploying Dynamics 365 based cloud solutions.

At Xpedition we guide our client’s path to growth, through the implementation of intelligent cloud-based business applications. We help our clients to understand how technology can empower their business in real terms. We deliver real business value through expert consultancy. We are known for our questioning nature and for challenging the status quo. Our experts are passionate about sharing their knowledge, revitalising client experiences and improving operational efficiency.

We love doing interesting, challenging and diverse projects based on Dynamics 365 and the Power Platform and already have over 200 clients across our Customer Engagement and ERP propositions.

The position of Senior Technical Consultant/Developer is a key role in the delivery of a solution to the customer. Working as part of the Customer Engagement team, you will:

• Ensure that all technical work is produced in line with best practice and to a high standard
• Can understand a customer’s technical requirements and formulate and present ideas of how those requirements can be met
• Provide technical analysis, produce technical design / solution and / or proof of concepts
• Contribute to pre-sales activities and estimation processes
• Define work of others and monitor its quality
• Help advance the team by coaching other team members
• Collaborate on internal initiatives and be able to evidence innovation in their work
• Regularly participate in technical project meetings
• Establish an effective direct relationship with client technical resources and project management team
• Provide technical expertise and development support to the project managers and other project stakeholders. Identify any issues and form hypotheses for resolution
• Configure and customise Dynamics 365 customer engagement to a high standard

The candidate will have a proven track record as a senior technical consultant/developer with knowledge of Dynamics 365 and Power Platform features and will have previous Dynamics CRM consultancy and development experience up to the latest version.
Other essential skills are:

• Experience of designing and developing Power Platform components such as Model driven apps, PowerApps, Power Automate, Power BI, PowerApps Portals
• Experience of designing integrated solutions
• The ability to create design documents
• Degree: preferably in an IT related subject, or equivalent relevant experience. Microsoft Certified Associate and 4 to 9 years’ experience (guideline) and / or a developed specialism
• An in-depth knowledge of the Dynamics 365 Customer Engagement and Power Platform
• A good understanding of Microsoft Dataverse and Model-driven Apps
• Experience in developing PowerApps, both Model driven and Canvas Apps
• Experience in automating business processes using Power Automate
• Ability to create Custom Connectors for Power Automate and Logic Apps
• Experience with Custom API and Rest services integrations and an understanding of how to implement solutions with multiple data sources
• Knowledge of SharePoint, SSRS, KingswaySoft to further enhance client solutions
• Ability to design, architect and create integrations between Dynamics 365 and other applications
• Experience in Azure DevOps, Deployment using pipelines
• The ability to work well under pressure, both as part of the team and on own initiative
• The ability to manage their workload and time according to deadlines set. Resourceful, energetic and enthusiastic
• Exceptional communication skills, both written and oral – listen, understand, present and challenge
• The desire to gain additional experience in other product areas
• Able to multi-task in a fast-paced environment and interface with business and technology partners

• The candidate would ideally have easy access to our London offices
• Requirement to travel to client sites and spend the occasional night away from home (some ad hoc international travel may be required)
• Candidate will hold a United Kingdom driving licence
• Able to work extended hours on occasions when required