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Dynamics 365 Customer Engagement Support Consultant
Join one of the UK’s most innovative and well-established Microsoft Dynamics 365 consultancies.
Job Purpose
This is a fantastic opportunity for someone with a passion for IT to develop their existing skills and knowledge and build a career within one of the largest dedicated Microsoft Dynamics practices in the UK today.
As a support consultant you will work as part of the support team and be fully trained to deliver consistently high-quality customer service. You will develop skills, knowledge and experience via on-the-job training and external training courses and will work towards a qualification which is recognised throughout the IT industry. There is also the opportunity, in the longer term, to move into a consultancy role.
What we’re looking for
Be the first point of contact with our clients
Log, diagnose and resolve client support calls via email, phone and portal
Document problem descriptions and resolutions in the helpdesk system for each
case
Work with customers, colleagues and Microsoft and third-party vendors to
investigate, test and develop solutions to resolve client issues
Communicate the status of issues to clients and to the CRM team management
Identify high priority customer issues and escalate to management
Education
Degree in Information Technology or Computer Science or equivalent experience
Experience
12 – 24 months experience of working with Dynamics 365 Customer Engagement.
Power Platform would be an advantage.
IT Skills
Knowledge of Microsoft Dynamics 365
Familiarity with Microsoft Power Platform would be advantageous
Good experience with Microsoft Office suite and Windows O/S
Other Skills
Good written and verbal communication skills
Strong administration and organisational skills
Problem solving skills
Enjoys teamwork
Personal Situation
Able to commute reliably to office base
Interested in the role?
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