Senior Customer Engagement Consultant

One of the UK’s most innovative and well-established Microsoft Dynamics 365 consultancies, Xpedition offers a broad portfolio of Design, Configuration, Training, Project Management and Integration Services for customers deploying Dynamics 365 based cloud solutions.

At Xpedition we guide our client’s path to growth, through the implementation of intelligent cloud-based business applications. We help our clients to understand how technology can empower their business in real terms. We deliver real business value through expert consultancy. We are known for our questioning nature and for challenging the status quo. Our experts are passionate about sharing their knowledge, revitalising client experiences and improving operational efficiency.

We love doing interesting, challenging and diverse projects based on Dynamics 365 and the Power Platform and already have over 200 clients across our Customer Engagement and ERP propositions.

The position of Senior Consultant is a key client facing. Working as part of the Customer Engagement team, you will be able to cover the following tasks:

• Functional analysis – analysing business processes, documenting customer requirements and designing functional and technical solutions
• Technical analysis of Dynamics 365 including configuration, customisation and development of the Dynamics 365 and Power Platform
• Lead client engagements, provide subject matter expertise on Microsoft D365 Customer Engagement and Power Platform solutions, including technical design
• Oversee aspects of a project or manage small / medium sized projects
• Confidently lead design thinking engagements
• Contribute to pre-sales activities and estimation processes
• Define work of others and monitor its quality
• Help advance the team by coaching other team members
• Collaborate on internal initiatives and be able to evidence innovation in their work
• Must be able to take complex client and vendor concepts and articulate them to audiences of varying perception levels
• Build rapport quickly and inspire confidence with both internal and client teams
• Design and deliver key artefacts and workshops – e.g., roadmaps, vision boards
• Keep up to date with the latest technology releases
• Help identify, pursue and close business development opportunities, whilst continually contributing to existing project success

The candidate will have a proven track record as a Senior Consultant with knowledge of Dynamics 365 and Power Platform features.
Other essential skills are:

• Able to lead client-facing work including workshops, presentations, end user training and meetings
• The ability to translate customer requirements into user stories and acceptance criteria
• A good working knowledge of Dynamics 365 Customer Engagement and Power Platform, and underlying data structures
• The ability to work well under pressure, both as part of the team and on own initiative
• The ability to manage their workload and time according to deadlines set. Resourceful, energetic and enthusiastic
• Able to multi-task in a fast-paced environment and interface with business and technology partners
• Exceptional communication skills, both written and oral – listen, understand, present and challenge
• Strong planning and organisational skills
• Strong problem-solving skills, able to bring a point of view, perspective and clarity to client challenges
• Microsoft Customer Engagement Dynamics 365 Associate status
• 4 to 9 years’ experience (guideline) and / or a developed specialism

• The candidate would ideally have easy access to our London offices
• Requirement to travel to client sites and spend the occasional night away from home (some ad hoc international travel may be required)
• Candidate will hold a United Kingdom driving licence
• Able to work extended hours on occasions when required