Shackletons selects Microsoft Dynamics 365 to drive sales and enhance customer care

Manufacturer of world class, handmade furniture for senior living and care, Shackletons has chosen to partner with Xpedition to integrate its sales and customer care teams with Microsoft Dynamics 365 Sales. 

Shackletons supplies a wide range of quality furniture designed for the needs of the care sector. It has selected Dynamics 365 Sales to replace fragmented legacy tools with a centralised source of customer and pipeline data, increasing visibility across the organisation.

“With the new platform our sales team will be able to access crucial information when they are out of the office, increasing cohesion between the sales and customer service teams.”

Helen Gledhill, IT and Systems Manager

The solution will enable Shackletons to monitor sales activity and trends, leading to better pipeline management, and generate increased revenue opportunity. Jade Cox, Head of Customer Care at Shackletons adds, “The visibility across the organisation will enable us to better understand our customers and sales pipeline, improve communication and enhance the whole end to end experience.”

Shackletons will be able to manage its rapid growth with confidence, using a robust, easily-accessible single source of truth for all. Integrated with its existing Microsoft ERP solution and using Power Apps, the solution will provide the organisation with state-of-the-art reporting and business intelligence.

Marcia Keer, Customer Engagement Practice Director, Xpedition highlights, “We are looking forward to working with Shackletons to deliver a solution that will connect its key sales and customer care operations, delivering the very best experience to its clients as it expands the business.

About Shackletons

Based in West Yorkshire, Shackletons provide quality furniture to help create practical and stylish environments for care home operators, specifiers, interior designers, and architects. As a family-run business, they have handmade upholstered furniture for senior living for over 60 years.

About Xpedition

As a Microsoft Solutions Partner, Xpedition empowers organisations to thrive. Experts in digital transformation, we work alongside your team to deliver innovative thinking and transformative technologies that will enable your long-term succeed.