Operational Resilience: Joining the Dots – a Framework for Resilience and Growth

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Operational resilience is defined ‘an organisation’s ability to protect and sustain the core business services that are key for its clients, both during business as usual and when experiencing operational stress disruption’. Therefore, it makes sense for financial services organisations to focus on investing in technology, people and processes to prevent causing intolerable harm to customers. More than that though, the most forward thinking firms understand that simply meeting operational resilience requirements is not enough. In a challenging, uncertain environment, the key differentiator that help firms thrive is the ability to deliver industry leading customer experiences. The question is, what strategy is likely to help firms yield the greatest results?

In this webinar, Xpedition looks at how operational resilience and the customer experience are intrinsically linked, why the changing role of the operations professional means more of their focus is on strategically growing the firm, and how aligning sales, marketing, customer success and finance through Revenue Operations, or ‘RevOps’, is transforming the way organisations exceed customer expectations.

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Ben Revill

Senior Financial Services Account Manager

James Drew

Senior New Business and Account Manager

Richard Gibson

Senior Marketing Manager

About Xpedition

Xpedition works with leading financial services firms from across Wealth and Asset Management, Private Equity, Banking and Insurance. We can help you build, plan and execute a comprehensive business transformation roadmap that will make your digital vision and customer experience a reality.

We are widely respected in the Microsoft partner community and our reputation for quality implementations, principally to financial services firms, is now reflected in a portfolio of financial services apps to complement our financial services sector-specific competencies.

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