Drive maximum return on investment and gain peace of mind from your investment
Discover Enhance Managed Services
With our subscription-based Enhance Managed Services, we’ve extended our standard break/fix support to provide organisations with a comprehensive and flexible support service that helps them become more efficient, improve performance and boost workforce productivity.
The benefits you will receive
From improving your user adoption by training your staff on different standard system functionalities to dedicating a solution expert from our team to take on the administration of your Dynamics 365 solution so your IT team will have more time to focus on business critical activities and delivering your IT strategy, we are devoted to adding value to your organisation.
Drive even greater value from your investment
Xpedition also offer an annual system optimisation review that examines the health of your system, highlights what improvements need to be made and how critical each recommended update is to ensure you are getting maximum value from your Microsoft Dynamics 365 investment.
How can Xpedition support services help you?
Essential Break/Fix Support
Our Essential service covers break/fix support, which provides help in the resolution of Dynamics 365 issues and answers ‘how to’ user questions.
Priority 1 incidents – System down – 30 minutes
Priority 2 – Time-critical business function – 1 working hour
Priority 3 – 2 working hours
Priority 4 – 1 working day
Advisory support: As needed remote assistance
Covers connected solutions as determined in your Master Agreement/Support Contract
Service Credit if first response time on P1 & P2 not met
Enhance Managed Service
Our Enhance Managed Service is an extension of our break/fix support and provides peace of mind by letting us take on the administration of your Dynamics 365 system for you, and includes a yearly system optimisation review to make sure you are getting the most out of your investment.
A proactive review of data quality
Proactively monitor storage
User adoption activity reports
Training on standard functionality
Add and deactivate users
Configure dashboards, list views, business process flow and workflows
Outlook synchronisation set-up
Simple field level configuration changes
Amend security roles & simple system checks
Management of a sandbox environment for dev