Support Services Plans for Microsoft Dynamics 365 Users

Xpedition is a Microsoft Dynamics 365 & Power Platform Gold partner, with over 20 years experience in delivering exceptional support to our clients. Our team of experts are here to support you on your Dynamics 365 journey, resolve any issues you may encounter along the way, and make sure you get the most out of your investment.


Years as a Microsoft gold partner


Years as a Microsoft gold partner


Dynamics projects


Dynamics professionals

Drive maximum return on investment and gain peace of mind from your investment

Discover Enhance Managed Services

With our subscription-based Enhance Managed Services, we’ve extended our standard break/fix support to provide organisations with a comprehensive and flexible support service that helps them become more efficient, improve performance and boost workforce productivity.


The benefits you will receive

From improving your user adoption by training your staff on different standard system functionalities to dedicating a solution expert from our team to take on the administration of your Dynamics 365 solution so your IT team will have more time to focus on business critical activities and delivering your IT strategy, we are devoted to adding value to your organisation.

Drive even greater value from your investment

Xpedition also offer an annual system optimisation review that examines the health of your system, highlights what improvements need to be made and how critical each recommended update is to ensure you are getting maximum value from your Microsoft Dynamics 365 investment.

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How can Xpedition support services help you?

Essential Break/Fix Support

Our Essential service covers break/fix support, which provides help in the resolution of Dynamics 365 issues and answers ‘how to’ user questions.


Priority 1 incidents – System down – 30 minutes

Priority 2 – Time-critical business function – 1 working hour

Priority 3 – 2 working hours

Priority 4 – 1 working day

Advisory support: As needed remote assistance

Covers connected solutions as determined in your Master Agreement/Support Contract

Service Credit if first response time on P1 & P2 not met

Enhance Managed Service

Our Enhance Managed Service is an extension of our break/fix support and provides peace of mind by letting us take on the administration of your Dynamics 365 system for you, and includes a yearly system optimisation review to make sure you are getting the most out of your investment.

A proactive review of data quality

Proactively monitor storage

User adoption activity reports

Training on standard functionality

Add and deactivate users

Configure dashboards, list views, business process flow and workflows

Outlook synchronisation set-up

Simple field level configuration changes

Licensing reviews

Amend security roles & simple system checks

Management of a sandbox environment for dev

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