Microsoft Dynamics 365 Customer Service and Microsoft Copilot for Service

With everything stored in just one place, it makes it easier for you to distribute the latest information, no matter which channel the customer chooses to use. Whether they prefer to interact by email, social media or phone, they’ll still experience the same level of service and speed of responsiveness.

Make it simple for naturally inquisitive customers to find information on their own. Provide a searchable portal and knowledge base for all those who prefer to research their own answers. Microsoft Dynamics 365 Customer Service makes this easy to set up and, better still, you can also establish online community forums for discussion and experience-sharing.

Give your customer service agents all the information they need to offer the best possible service, in the field or from the office. Customer engagements and service histories are easy to access, so agents can follow on seamlessly from previous contacts and cases, with a 360-degree view of the customer profile.

Insightful analytics help you track and maintain the quality of customer interactions and responses. You can monitor social media to anticipate service demands and intervene before issues escalate. Every employee can engage customers in a relevant way, and can even offer proactive help based on the customer’s profile and history.