Microsoft Dynamics 365 Customer Service and Microsoft Copilot for Service

In a world where customer experience is your key competitive differentiator, Microsoft Dynamics 365 Customer Service and Copilot for Service enables agents to enhance customer satisfaction and loyalty by solving issues rapidly, and delivering consistent, personalised customer experiences using the latest in AI and automation.

How we help

Leverage AI-empowered engagements and actionable insights with Microsoft Dynamics 365 Customer Service and Microsoft Copilot for Service. Empower your team to proactively resolve complex issues and provide exceptional tailored experience for your customers. By leveraging Microsoft Copilot, agents can diagnose, troubleshoot issues, and help draft customer responses at speed, and at scale to resolve issues faster and boost customer loyalty.

Leverage next-gen AI to deliver seamless, enhanced customer support

Dynamics 365 for Customer Service helps your organisation harness customer insight to deliver timely support, however and whenever the customer wants it. Using sentiment analysis, translations, transcriptions, and AI-recommended knowledge articles, agents can diagnose, troubleshoot and draft customer responses faster, leading to happier customers.

Keep your customers loyal

Whatever your customers’ preferences are, you need to able to respond immediately, with up-to-date information that they can access in any way, at any time. To do this, you need the consistency that comes from having one information source serving all your different channels.

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Leverage AI to transform resolution times with Microsoft Copilot for Service

Microsoft Copilot for Sales is a powerful AI-driven tool that helps sales professionals to boost their productivity, efficiency, and performance by providing them with personalised insights, recommendations, and coaching based on their data and interactions.

Learn about Copilot for Service

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Driving Operational Excellence in Financial Services Webinar

Discover the transformative capabilities of Microsoft Dynamics 365, Microsoft Copilot, and Microsoft Power Platform to demonstrate how these advanced tools and processes drive operational excellence, and improve agility across the organisation.

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Leverage next-gen AI to drive innovation and accelerate efficiencies across the organisation

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