Microsoft Dynamics 365 Customer Service and Microsoft Copilot for Service

In a world where customer experience is your key competitive differentiator, Microsoft Dynamics 365 Customer Service and Copilot for Service enables agents to enhance customer satisfaction and loyalty by solving issues rapidly, and delivering consistent, personalised customer experiences using the latest in AI and automation.

How we help

Leverage AI-empowered engagements and actionable insights with Microsoft Dynamics 365 Customer Service and Microsoft Copilot for Service. Empower your team to proactively resolve complex issues and provide exceptional tailored experience for your customers. By leveraging Microsoft Copilot, agents can diagnose, troubleshoot issues, and help draft customer responses at speed, and at scale to resolve issues faster and boost customer loyalty.

Leverage next-gen AI to deliver seamless, enhanced customer support

Dynamics 365 for Customer Service helps your organisation harness customer insight to deliver timely support, however and whenever the customer wants it. Using sentiment analysis, translations, transcriptions, and AI-recommended knowledge articles, agents can diagnose, troubleshoot and draft customer responses faster, leading to happier customers.

Keep your customers loyal

Whatever your customers’ preferences are, you need to able to respond immediately, with up-to-date information that they can access in any way, at any time. To do this, you need the consistency that comes from having one information source serving all your different channels.

Talk to us today

Leverage AI to transform resolution times with Microsoft Copilot for Service

Microsoft Copilot for Sales is a powerful AI-driven tool that helps sales professionals to boost their productivity, efficiency, and performance by providing them with personalised insights, recommendations, and coaching based on their data and interactions.

Learn about Copilot for Service



Driving Operational Excellence in Financial Services Webinar

Discover the transformative capabilities of Microsoft Dynamics 365, Microsoft Copilot, and Microsoft Power Platform to demonstrate how these advanced tools and processes drive operational excellence, and improve agility across the organisation.

Register today

Discover more from microsoft

Intelligent Business Applications

Microsoft Dynamics 365 Sales

Accelerate revenue growth, boost customer loyalty, and activate digital selling with the AI-infused automations, predictive analysis and actionable insights underpinned by Microsoft Dynamics 365 Sales and the Power Platform. Build stronger relationships with customers in a timely and personalised way to increase conversion rates and standardise best-practice across the sales team to ensure boost pipeline velocity.

Learn more

Microsoft Dynamics 365 Customer Insights

Unite customer date to accelerate ROI, deliver personalised customer experiences and increase customer lifetime value with next-gen AI and automation. Orchestrate personalised, multi-touchpoint experiences powered by Microsoft Dynamics 365 Customer Insights and the Power Platform to reach customer wherever they are, with real-time, hyper-personalised journeys that customers today have come to expect.

Learn more

Microsoft Power Platform

Empower your employees to innovate faster with Microsoft Power Platform. Leverage your data, connect your technologies, and leverage next-gen AI to build powerful, innovative, business applications on a single platform to create end-to-end business solutions that solve for multiple challenges at scale, saving time and money.

Learn more

Microsoft Dynamics 365 Business Central

With Microsoft Dynamics 365 Business Central, organisations can streamline core financial management and business management processes to boost productivity and drive efficiencies, using next-generation AI and automated workflows to streamline processes, speed up tasks, and make smarter decisions to improve financial performance and optimise supply chain management.

Learn more


Leverage next-gen AI to drive innovation and accelerate efficiencies across the organisation

Trusted by