Rohan upgrades to Dynamics 365 Business Central to deliver best customer experience

Rohan, the UK’s leading brand of travel and outdoor clothing and equipment, has chosen Xpedition to implement Microsoft’s Dynamics 365 Business Central to provide a single, modern and fully supported solution to optimise its supply chain management processes guaranteeing the best buying experience for its customers.

The company prides itself on using the very latest fabric technologies in its products and recognised it was now time to update its own internal legacy systems that could no longer be supported, and future
proof its platforms going forward.

Michael Gray, Head of IT for Rohan says, “We had the right functionalities and systems in place but needed a unified.

technology solution that would give us better data insight and simplify our customer processes
to make them more efficient.” Dynamics 365 Business Central will provide Rohan with a powerful
and secure solution that can be easily integrated and tailored to the business.

“We wanted to get this upgrade right and carried out a thorough selection process involving thirty suppliers. Xpedition stood out for us because not only do they have extensive industry experience, but we believe that we can work well together as a team, which will be essential for the success of the project.”

Michael Gray, Head of IT, Rohan

The hybrid solution will be delivered in a phased approach over 2 years to support Rohan’s valuable omnichannel business. Microsoft Business Central will not only provide better and more transparent end-to-end customer processes to deliver exceptional service that Rohan is renowned for, but it also has the scope to help open up new opportunities for the business.

Gareth Morrlle Consulting Director highlights, “We are really looking forward to supporting Rohan on its
technology journey. Lifetime customer loyalty is the number one priority for their business and we are confident that Microsoft Business Central will not only help the company meet its key objectives, but will also give Rohan a futureproof solution.”

About Rohan

Rohan was established in 1972 and is the original all climate clothing specialist, designing and manufacturing a comprehensive range of outdoor clothing that offers protection in all climates.

With its Head Office in Milton Keynes, this omnichannel business allows customers to purchase its innovative clothing online, via mail order or in over 50 stores across the UK.

About Xpedition

As a Microsoft Solutions Partner, Xpedition empowers organisations to thrive.

Experts in digital transformation, we work alongside your team to deliver innovative thinking and transformative technologies that will enable your long-term succeed.

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