Microsoft Dynamics 365 and Copilot for Sales, Customer Insights, and Customer Service Implementation Partner

Empower Sales, Marketing and Customer Service teams with powerful automation and AI to accelerate customer acquisition and retention. Unify data, streamline the sales process, and scale best-practice with Microsoft Dynamics 365 Sales and Copilot for Sales. Deliver personalised, real-time customer journeys and increase customer lifetime value with Microsoft Dynamics 365 Customer Insights and Dynamics 365 Customer Service.

25

Years as a Microsoft Solutions Partner

960+

Years of product experience

1300+

Dynamics Projects

85+

Dynamics Professionals

Why we’re different

Our growth mindset means we are continually building on our 25+ years of knowledge and expertise. For example, leveraging the technology such as Microsoft Dynamics 365 Customer Insights, infused with the latest in generative AI to help deliver streamlined, hyper-personalised customer experiences. And with Microsoft Copilot for Sales, users have access to in-depth pipeline and revenue intelligence that provide data-driven, next-best actions for successful account nurturing, accelerating revenue generation through streamlined lead management and qualification workflows.

Activate intelligent selling using AI with Microsoft Copilot for Sales

With Microsoft Copilot for Sales, organisations are able to leverage the power of generative AI to optimise lead management and sales pipeline flow, helping close more deals, faster. Monitor team performance and personalise individual sales coaching to unlock more opportunities and accelerate wins. Microsoft Copilot for Sales integrates with customer relationship management (CRM) platforms to bring advanced sales insights and generative AI to the fore, advancing lead management and qualification intelligence for enhancing sales success.

Discover Copilot for Sales

Improve productivity, take actions based on insights, and close deals faster with Dynamics 365 Sales

Reduce the time sellers spend on mundane tasks, and amplify the time spent on building meaningful relationships and closing deals. Update customer records directly from Outlook, to minimise application switching and stay in the flow of work. The Dynamics 365 Sales dashboard highlights prioritised recommendations of which activities to focus on in order to progress the most important opportunities. Prepare for meetings using Microsoft Copilot to generate summaries of customer details, meetings, emails, and relationship history.

Discover Microsoft Dynamics 365 Sales

Drive superior customer experiences with Microsoft Dynamics 365 Customer Insights

Designed for the marketing professional looking to build personalised customer experiences, Microsoft Dynamics 365 Customer Insights unites customer data and AI through Microsoft Copilot, to create contextually relevant, real-time customer journeys that drive lead generation and customer loyalty. Use AI to quickly create dynamic target customer segments, and build content rich, personalised emails for real-time journeys that engage prospects and customers across multiple channels.

Personalise customer experiences

Earn customer loyalty with Microsoft Dynamics 365 Customer Service

Deliver seamless customer experiences and proactively resolve complex issues to maximise customer satisfaction and earn customers for life. Infused with Microsoft Copilot, Dynamics 365 Customer Service empowers agents by providing 360-degree, real-time customer insights and sentiment analysis to quickly and accurately diagnose and resolve customer challenges in a personalised manner. And with the ability to automate service operations via the Power Platform, and engage with customers via generative AI conversational chatbots, organisations increase efficiencies whilst reducing costs.

Learn more

“The Microsoft Dynamics 365 platform provides flexible and proven functionality that Openwork needs for market-leading customer experiences and robust security and compliance. It includes seamless integration with existing Microsoft office systems, KPI reporting and analysis, and comprehensive data access via its open API which is complemented by Microsoft’s Logic Apps and other Azure services.”
Craig Woodhouse Technical Consultant, The Openwork Partnership

“Xpedition has been fantastic at supporting us with using the system. It has hugely improved our processes and efficiency, which is great, because it frees up more of our time to spend supporting students rather than doing admin. I can’t speak highly enough of our consultants Nealesh and Venous: they helped us identify what we needed from the system and found the best ways to make it work. They were there to offer advice and tips whenever we needed them.”
Stephen Pomfret Head of Collaborative Outreach, Make Happen

“A real highlight is the acceptance from colleagues of the new Cloud solution, due to the fact that we can take our CRM with us everywhere on a mobile device and can get everything from the system wherever we are – it’s been crucial this year!”
Dennis Jankowski Head of Risk Management, DBAG

“We were introduced to Xpedition by Microsoft because of their reputation for improving CRM Systems and processes in accountancy firms. We had seen the potential of Dynamics 365 at a Microsoft event: Xpedition is the partner we trust to understand our business and put the best features of Dynamics into practice to address our specific business challenges. The consultants really understood our sector and how to give us most value from the technology: their knowledge, communication skills and confidence were good to work with.”
Matt Cook Partner, Goodman Jones